2022 Highlights

Adobe

For over 15 years, Adobe has been partnering with TechSoup to provide multimedia and creativity software products to help nonprofits focus on storytelling. In fiscal year 2022, Adobe worked with TechSoup to expand its offerings to 19 additional countries. Thanks to this expansion nearly 45,000 NGOs in more than 90 countries and territories were able to receive donated and discounted Adobe products. In addition to product contributions, Adobe participated in our Digital Storytelling Mini-Conference, leading a session on telling a nonprofit's story on social media through the use of graphics or videos.

Amazon Web Services

As the world relies more and more on cloud-based infrastructure, Amazon Web Services (AWS) is an increasingly vital part of the technology stack for organizations of all sizes. AWS provides cloud solutions on a pay-as-you-go basis, allowing for deployment as needed. Through TechSoup, the AWS donation program provides nonprofits in 236 countries and territories with US$1,000 credits to some of their most popular solutions. Over 4,300 organizations in 79 countries and territories received AWS credits in fiscal year 2022.

AUTODESK

Autodesk has partnered with TechSoup since 2014 to offer donated software for nonprofit organizations in order to provide them access to its design tools. These products allowed nearly 3,000 organizations around the world to use advanced design tools to contribute to social good. Nonprofits use the premier Computer-Aided Design (CAD) software from Autodesk for projects in architecture, engineering, construction, media, and product design. Autodesk is available in 236 countries and territories. In fiscal year 2022, Autodesk worked to reach more underserved markets. This resulted in an increased number of nonprofit organizations in Africa who received Autodesk products.

Avast

Over the past two years, the global pandemic prompted a rapid shift to remote work and hybrid offices. This has significantly increased the need for cybersecurity protection. Small and medium sized organizations need support so that they do not fall victim to cybersecurity breaches and cybercrime. Beginning in July 2020, Avast has partnered with TechSoup in the U.S. to provide cloud-managed, integrated, enterprise-grade endpoint and network security solutions to nonprofit organizations around the world. In fiscal year 2022, over 1,100 US nonprofits accessed Avast donations and discounted products. Since October 2021, Avast Business products have also been available in Canada, Australia, and Germany.

BENEVITY

TechSoup continued to support Benevity's workplace giving, volunteering, and matching programs in fiscal year 2022, and we're proud to report steady and significant growth in the program worldwide across the past fiscal year.

Benevity supports Corporate Social Responsibility teams in companies all over the world. In partnership with TechSoup, they are able to help those teams connect their talents and donations to causes in more than 138 countries and territories. The result? More than 10,000 NGOs received support that helped them further their missions. And employees at companies around the world had an opportunity to have a direct impact on NGOs.

Furthermore, in fiscal year 2022, we had the pleasure of joining Benevity at Goodness Matters 22, its first in-person conference since the pandemic. There, we heard first hand about the incredible, innovative work Benevity’s growing customer base is doing to promote environmental, social, and governance standards aligned with the Sustainable Development Goals. We shared what we had learned from the TechSoup Data Handling and Digital Readiness Global Study with a special focus on how corporations can better support the digital transformation and resilience of the nonprofits in their networks.

Civil Society Security Strengthening Initiative

In early 2022, the TechSoup Global Network launched the Civil Society Security Strengthening Initiative (CSSSI). This program, first mapped out in collaboration with Okta for Good, supports the cybersecurity and digital resilience of small NGOs around the world by providing the cybersecurity resources and skill-building they need to stay safe and secure online. Additionally, it helps organizations adopt enhanced skills to counter the spread of disinformation in communities by improving critical thinking skills, deepening understanding of the mechanisms behind disinformation, assisting in the control of exposure online, as well as ways of using technology to create positive change and mobilize supporters for a cause. As the initiative prepared to launch, Russia invaded Ukraine on February 24th 2022 in the ongoing Russia-Ukrainian War that began in 2014. Our first area of focus became clear: to support organizations in the Central and Eastern European region that serve all those affected by Russia's war.

In the early days of the war, the CSSSI launched a resource webpage for tools and technologies that companies around the world wished to make available at no cost. Among these were Norton LifeLock, Bitdefender and Zendesk. Since then, KnowBe4 has donated 5,000 licenses to its cybersecurity awareness training platform for TechSoup to distribute in Europe, and this will support onboarding of the first 100 NGOs at no cost. The CSSSI team is currently developing services to support NGOs to access domain-specific systems through Google and Microsoft to ensure a good security posture. Further, we are providing resources, technical guidance, and templates to support NGOs’ development of IT policies and practices, so that they can effectively use tools such as antivirus software, password managers, and single sign-on solutions at their organizations. To support the ability of NGOs and activists to avoid mis- and dis-information, CSSSI has also allowed us to translate and localize our HIve Mind courses and materials into Ukrainian.

Cybersecurity is critical to the resiliency of civil society as a whole. The TechSoup Global Network and our partners worldwide remain committed to ensuring that organizations of all sizes have access to the resources needed to continue the important work they do in their communities.

The CSSSI itself is supported by our trusted corporate partners and the philanthropic community. The support of Okta, ZenDesk, and Zscaler have been instrumental in making this work possible.

COVID Recovery Fund

Since the beginning of the pandemic and through fiscal year 2022, TechSoup supported over 2,400 civil society organizations around the world in receiving US$2.1 million in tech tools and training. These funds ensured that their vital services would be available to their communities through this challenging period. The fund was supported by companies, foundations, and individuals who gave generously and without restriction so that we could reach and better serve the sector. This initiative relied on the work of so many at TechSoup and required us to imagine new ways of supporting grassroots organizations.

This work would not have been possible without the generous support of the donor community, including VMware, Microsoft, Box, Truist Foundation, the Libra Foundation, Amazon Web Services, DocuSign, Funders2025.org, Facebook, Open Society Foundations, Packard Foundation, and Vanguard Charitable.

DELL

The Dell Technologies for Nonprofits program provides organizations with discounted new computers, networking equipment, and accessories from Dell Technologies. The program has been serving U.S TechSoup members of all mission types and sizes since 2016. In the past fiscal year, it expanded to France, Australia, and New Zealand. Looking ahead, TechSoup and the Dell Technologies teams are working toward making their discounts available to more TechSoup Global Network regions over the next fiscal year.

Dell Technologies also continued to the Phase 3 development of TechSoup Digital Assessment Tool which is focused on internationalizing the tool for our global audience.

Digital Assessment Tool

The Digital Assessment Tool (DAT) is an online platform that helps nonprofit organizations assess their digital capabilities and provides them with customized recommendations on how to improve them. TechSoup's DAT is offered at no cost and is built around a 5-step capability framework that supports organizations as they determine where they are currently and how to achieve their desired level of capability. As staff goes through and answers the questions in the self-assessment, they receive support to help them determine the changes they most wish to make.

In the first nine months post launch, nearly 1,700 organizations registered within the Digital Assessment Tool, and completed 1,200 assessments. More than 80 percent of organizations that completed the introductory assessment were found to have digital capabilities that are less than "Standardized" — demonstrating the urgent need to offer more resources to help organizations with advancing their digital capabilities and resiliency.

Digital Resilience Program

In fiscal year 2022, the Digital Resilience Program (DRP) began a working group with TechSoup Global Network (TSGN) partners to document and share best practices in building digital resilience among small nonprofits across geographies and cultural contexts and create a toolkit that can be used by our entire network. The philanthropic community has shown strong interest in this model of deeper engagement with the nonprofit sector.

The COVID-19 pandemic made it abundantly clear that nonprofits across the world needed to change the way they approach technology and embrace new ways of working. At a time when their services were more critical than ever, many organizations didn't know where to start. They needed guidance on determining their priorities as well as financial assistance to take some of the most critical initial steps. At TechSoup, we launched the Digital Resilience Program (DRP) in 2020 to provide that guidance. Today, the program grew out of TechSoup's COVID Recovery Fund, which supported similar efforts in Colombia, Mexico, Indonesia, and Ghana. To date, more than 130 NGOs around the world have benefited by accelerating their digital transformation journey.

The program helps participants identify opportunities for technology improvement and subsidizes the cost of critical upgrades. Additionally, all participants receive one-on-one support and access to the TechSoup Courses catalog for their staff.

Today the DRP is supporting organizations in the United States, thanks to grant funding from the Truist Foundation, the Henry & Jeanette Weinberg Foundation, Max & Marian Farash Charitable Foundation, and The Surdna Foundation; the United Kingdom and Sweden, supported by grant funding from Microsoft; Myanmar and Cambodia, supported by funding from National Democratic Institute (NDI).

DocuSign

DocuSign enables nonprofits to securely and quickly prepare, sign, and exchange documents in the cloud putting an end to the need for paper-based documents. This helps support nonprofits in delivering on their missions and saving money along the way.

In fiscal year 2022, TechSoup's DocuSign program served nearly 2,600 organizations. During the same time frame, DocuSign program achieved the largest impact among grassroots organizations. Over 80 percent of the organizations that benefited from this program had estimated budgets under US$1 million. TechSoup provided valuable support with the launch of DocuSign’s growing employee volunteer engagement program, Impact Corps. The program provides nonprofits with additional resources and skill-based support to maximize the nonprofits' impact, making it a beneficial resource for smaller organizations with limited resources.

Food Security Engagement

As an output of the Range mobile app project, Caravan Studios, a division of TechSoup, has amassed significant knowledge around the issue of food security. Our engagement in this issue area has produced relationships with organizations in the sector that led to a number of subsequent Generate, Design, and Select events to explore how technology might solve problems in local communities. The past 11 years of work influenced a recent wave qualitative research effort to learn more about the operations of food banks and food pantries to uncover opportunities for technology intervention, both in tool development and identifying common tools and templates to benefit nonprofits. Caravan Studios’ work has surfaced many opportunities for tech interventions and has identified solutions already available to the community. TechSoup’s newest initiative, Quad, builds on this work and launched with a focus on organizations who provide meal, pantry, and food bank services in their communities. Explore more to learn how these organizations operate and uncover what technology assistance might help serve your community better.

Growth Capital Campaign

In September 2021, TechSoup successfully reached its three-year goal of raising US$11.5 million in growth capital.

WhenTechSoup originally originally launched the Growth Capital Campaign the goal was to raise US$11.5 million over three years in order to help TechSoup increase the resources we distribute globally and serve organizations in more nimble ways.

Another important goal of the campaign was to engage all of our stakeholders, not just accredited institutions and individuals. To that end, nearly US$4.9 million of the US$11.5 million was raised through a direct public offering structure which included investments from individuals, technology companies, foundations, and IRA custodians on behalf of their clients. In addition, we raised more than US$6.6 million in capital outside the DPO structure through a combination of sources, including a direct loan from Nonprofit Finance Fund (an equity-focused nonprofit community development financial institution, or CDFI), recoverable grants managed by donor-advised funds on behalf of their clients, and individual donations.

We believe TechSoup is the first nonprofit organization that the U.S. Securities and Exchange Commission qualified to do a Reg A+ Tier 2 offering. We hope it will be a model that other nonprofit social enterprises can use to raise growth capital in the future. We recently published an article in Stanford Social Innovation Review sharing lessons learned from our experience. We will continue to share lessons in order to support other organizations exploring alternative mechanisms for raising growth capital.

Hive Mind

Hive Mind is TechSoup's online space for digital activists. Its heart lies in the international learning community of practice: professionals working in civil society organizations, activists, educators. We put our hopes in these change makers to support democratic values in various corners of the world. For the past three years, we have been piloting and implementing the program in Central and Eastern Europe, Central Asia, the Caucasus, and Latin America.

We have started to work in West Africa adding 10 new countries where we will be developing the program. We launched the Ukrainian version with GURT Resource Center as a new partner onboard, and started the onboarding in South Africa with Pambano Technology Development Centre.

We focus on a comprehensive capacity-building approach that enhances the knowledge and skills necessary to develop the online and offline resilience of the civic actors who operate in oppressive environments. We support them in developing their skill set for resiliency through free training, localized self-paced courses, technological tools, resources, and access to the international community. Hive Mind is available in nine languages (English, Polish, Hungarian, Russian, Romanian, Albanian, Macedonian, Spanish, French, Ukrainian) developed in collaboration with partners who lead language implementations.

In the last year we have presented self-paced courses, free of charge, on seven topics related to building digital resiliency. In March 2022, we launched our Resiliency Kit online meeting series, in which we covered the following topics: Finding Hope: Connecting People's Hearts & Minds Behind a Call to Action; War and Kindness: CSOs Response in Help for Ukraine; War-time Disinformation Landscape in Central-Eastern Europe.

Hive Mind has grown into a vibrant community of practice bringing together over 4,800 civil society actors from nearly 80 countries and territories. And last year the platform had 17,557 people visiting from 160 countries.

HP

The HP for Nonprofits program provides a collection of discounts for commercial models of desktops, laptops, printers, supplies, installation services, and extended service plans. Such discounts are made available via a private HP store for TechSoup members and via the TechSoup.org website. Rebounding from pandemic-related production constraints in recent years, the HP team was able to make 14 new computer models available at a 55 percent discount through TechSoup.org.

Intuit

For 20 years, TechSoup's Intuit program has been committed to providing nonprofits with affordable accounting software to help with financial transparency. In fiscal year 2022, we were able to expand the program and launch a QuickBooks and Payroll bundled offer for nonprofits in Canada. Through TechSoup, the Intuit donation program served over 45,000 organizations in the U.S. and Canada. We look forward to continuing the partnership and exploring how else we can support nonprofits and their finances.

LENOVO

The Lenovo for Nonprofits program provides a collection of discounts for nonprofits and libraries for desktops, laptops, monitors, tablets, and accessories. It is offered in the U.S. and Canada through the Centre for Social Innovation, and in the U.K. through Charity Digital. Nearly 6,800 nonprofits gained access to discounted equipment this year.

Meet and Code: Introducing Children and Youth to Technology

In support of the United Nations Sustainable Development Goals (SDGs) and in alignment with the EU Code Week, TechSoup Europe concluded the fifth edition of the Meet and Code project.

Meet and Code aims to introduce children and youth to the world of technology, coding, and programming, encouraging them to develop the digital and business competencies necessary to succeed.  

Since 2017, over 200,000 young people from 35 European countries have participated in more than 5,700 free events organized by non-governmental organizations thanks to financial support from Meet and Code. The founding partners of the initiative are SAP, Haus des Stiftens, and TechSoup Europe, and the respective country partners of the TechSoup Global Network. SAP enables Meet and Code through financial support and providing resources for nonprofits; Haus des Stiftens gGmbH, a charitable limited company in Germany, is responsible for the initiative, and selection of the projects in Germany, Austria and Switzerland; and TechSoup Europe coordinates the funding and operations by the responsible managing country partners of the TechSoup Europe network.

Impact and reach of Meet and Code in 2022: In fiscal year 2022, there were 1,460 events with 32,000 participants from 35 countries, reaching vulnerable groups, mainly underserved youth. 40 percent of the event participants came from low-income households, and over 35 percent were first- or second-generation immigrants. Half of the participants were female. Nearly 65 percent of the Meet and Code events were funded by the Meet and Code grant and more than half of the events were organized by nonprofit organizations based in communities with fewer than 100,000 inhabitants.

Microsoft

Across the world, the TechSoup Global Network distributed more than 1.4 million software and cloud licenses to 63,000 organizations across 126 countries and territories around the world in fiscal year 2022. Over 108,000 organizations received access to Microsoft solutions through validation services.

In fiscal year 2022, Microsoft made a series of changes in its nonprofit program to focus on cloud solutions and cloud offerings for the sector. TechSoup’s priority was and is to make sure organizations have the best information to understand options available and the support to navigate changes.

We were excited to launch the Microsoft Product Recommendation Tool to help nonprofits navigate the technology selection process. The tool is available in English, Spanish, Portuguese, German, French, and Italian.

We empowered 185,000 learners through instructor-led training courses, video tutorials, and content to adopt Microsoft solutions more effectively. More than 13,000 event attendees in 17 countries gathered to learn how to choose appropriate Microsoft solutions. Reaching our Arabic-speaking community has been a priority for TechSoup and we launched TechSoup Courses in the Arabic language last fiscal year, together with TechSoup Global Network partners in the Middle East.

NGOsource

NGOsource is the first and largest global repository of international NGOs deemed equivalent to U.S. public charities. A project of the Council on Foundations and TechSoup, NGOsource forever changed the landscape of giving for U.S. funders and their international grantees by solving the longstanding problem of costly, duplicative due diligence exercises required of private foundations and donor advised funds.

In fiscal year 2022, NGOsource issued a total of 4,850 Equivalency Determinations (EDs) to more than 3,400 unique NGOs, in 148 countries and territories, for more than 320 unique grantmakers. Since 2013, NGOsource has issued more than 19,000 EDs, resulting in the facilitation of over US$4 billion in international funding.

Several new services were launched in fiscal year 2022, including sanctions checks on organizations undergoing ED, a new pricing model to support our growth, and development of a multi-language "Learning Portal," where we are housing free educational content (articles, videos, quizzes, and more) for NGOs around the globe.

NGOsource has been a key resource for many grantmakers during the pandemic in particular because it enabled grantmakers to rapidly access eligible international NGOs and process general support grants with fewer restrictions on the funds, and with fewer hurdles for the NGOs.

Testimonials from NGOs

“NGOsource has allowed us to streamline our partnership processes with the organizations that support our work, in a framework of trust, security, and use of technology. We find it increasingly necessary to address due diligence processes, without adding bureaucracy. This facility is made possible by NGOsource.”

• Centro de Promoción y Defensa de los Derechos Sexuales y Reproductivos, Promsex, a Peruvian NGO focused on the promotion and defense of reproductive rights.

"Having the ED Certificate has meant that Fondo Semillas can access more important financing opportunities since donors have the confidence in our transparency and institutional capacity to manage the grants. Additionally, it helps us to practice fundraising diversification to get access to foreign institutions. Internally, the renovation process allows us to maintain good practices for managing institutional information."

• Sociedad Mexicana Pro Derechos de la Mujer, A.C., dba "Fondos Semillas," a Mexican NGO focused on women’s rights.

"We just wanted to share that having the internationally recognized registration as a nonprofit organization helps us find new partners, not only for funding, but for operating new projects. We get out of the non-visibility (or low-credibility) zone too. Besides that, your team is very easy to communicate with and always quick in responding and helping us with questions.So, thanks for being there. ;)"

• Associacao Mural Agencia de Journalismo Das Periferias, a Brazilian NGO focused on creating a platform for artists, journalists, and other creative makers to thrive.

NortonLifeLock

Today, our society is more reliant on technology than ever before. This technological evolution has led to the emergence of data security concerns, malicious attacks, invasions of privacy, fraud, and other rapidly evolving and increasingly sophisticated threats. NortonLifeLock is committed to supporting nonprofits by offering them security software that allows them to work safely in our digitized and connected world.

In fiscal year 2022, NortonLifeLock donation program, through TechSoup, provided nearly 11,640 products to more than 8,720 organizations in 52 countries and territories with 220 different mission types. Starting April 2022, Norton upgraded its product offerings through TechSoup to include its award-winning security software Norton360 Deluxe. Additionally, as part of its commitment to supporting global nonprofits, it increased the allowable number of licenses that eligible organizations can request during each fiscal year, providing protection for up to 100 devices per organization. Norton is actively working with TechSoup to expand its programs to other countries and territories around the world.

In March 2022, as part of TechSoup’s response to the war in Ukraine, Norton swiftly made its security product Norton360 available to all organizations in Ukraine, Moldova, Poland, Hungary, Slovakia, and Romania at no cost.

Okta

TechSoup’s strategic partnership with Okta began in 2017 when we first validated nonprofits as part of the Okta for Good program. Okta enables nonprofits to more safely use any technology by securing and managing identity everywhere. Solutions include Single Sign-On (SSO), Multi-Factor Authentication (MFA), and more.

The TechSoup Global Network offers discounted Okta products to NGOs in more than 200 countries and territories. Over the last fiscal year, the number of nonprofit organizations validated for Okta through TechSoup grew significantly.

Okta’s goal is to bring a critical security platform to nonprofit organizations and it demonstrated its deepened commitment to the NGO sector through founding partner grant support of TechSoup’s Civil Society Security Strengthening Initiative, which is focused on strengthening the security of the smallest nonprofit organizations, including those in and around Ukraine affected by the Russian war. Read more about Okta for Good and the launch of its Nonprofit Cybersecurity Portfolio, which commits over US$1 million in grants to several nonprofits, in the June 2022 issue of Forbes.

Quad

In the second half of the fiscal year, the TechSoup Global Network launched Quad, offering dedicated community spaces, support from experts in the field, and additional cost savings benefits. Through this paid membership, we support organizations with their digital transformation and help them adopt technology in meaningful ways. Quad provides a platform for nonprofit members to interact with peers, attend events, share solutions, and gain access to the technology tools, services, and training they need.

Quad exemplifies TechSoup’s shift to more fully supporting organizations as they adopt technology products and expand how they use and maximize these solutions in meaningful, mission-specific ways. Quad launched with a focus on organizations who provide meal, pantry, and food bank services in their communities. Based on our knowledge of the needs of organizations addressing food security on the ground, we focused on the ways these organizations could use technology to accelerate their ability to meet community needs.

Overtime, Quad members will build powerful connections with their peers to get advice, share best practices, and receive the inspiration and encouragement needed to keep moving forward.

Learn more about Quad.

So far, Quad has launched in the U.S., Portugal, and South Africa, and is currently expanding to serve new geographic regions as well as many other communities of purpose and of practice.

Safe Shelter Collaborative

Since 2012, the Safe Shelter Collaborative has helped agencies find shelter faster for survivors of domestic violence, human trafficking, and sexual assault. When appropriate shelter is unavailable, member agencies can crowdfund alternatives using the SafeNight mobile app. In fiscal 2022, Safe Shelter Collaborative expanded to Florida and Rhode Island, and now includes 217 member agencies from 18 states across the United States. To date, it has helped more than 3,000 survivors receive emergency shelter thanks to more than 2,600 supporters.

Shift The Power

The West Africa Civil Society Institute (WACSI), a TechSoup Global Network (TSGN) partner headquartered in Ghana, is spearheading an initiative to drive more focus to local leadership and expertise in philanthropic and international development spaces. Shift the Power aims to boost the accomplishments and importance of actors in the global south and to subvert the power imbalance prevalent in the development landscape. In 2022, Jimm Chick Fomunjong, head of the Knowledge Management and Communications Unit at WASCI, was selected among 12 first-time fellows of the Shift the Power Fellowship organized by the Global Fund for Community Foundations. The program brings together changemakers across the globe who are already contributing directly or indirectly to the shift-the-power movement.

Fellows from 10 countries across three continents have the opportunity to share experiences and insights, provide each other with critical feedback, and build needed momentum for global south programming and leadership. WACSI believes this fellowship will have a ripple effect as fellows will share learnings throughout their networks. The goal of this is to energize organizations and communities and catalyze and strengthen the movement as it continues to build. Through Shift the Power, WACSI and partners seek to give changemakers throughout the global south a bigger seat at the table.

Central to the shifting the power push is the recognition of the importance of local resources in amplifying voices and strengthening local ownership of the development agenda. Both WACSI and Kenya Community Development Foundation (KCDF) have been part of the Giving for Change program, a program implemented in eight countries across the world. Giving for Change seeks to position local resource mobilization as a fundamental expression of civic participation, solidarity, and, where necessary, dissent. The program also seeks to dissect the systemic power imbalances and shortcomings within the international development system. It advocates for and models new, more equitable practices and approaches that build local power and that mark a shift away from top-down, short-term methods in the development architecture.

Support for Ukraine

Ukraine is home to TechSoup Global Network partners GURT Resource Center and Civil Network OPORA. When Russia invaded and initiated war in the country next to Poland — home to our second-largest office — we gathered to learn about the country's needs in special briefings from network partners in Central and Eastern Europe. Right away, many donors decided to offer donations and special discounts. TechSoup Europe facilitated this exchange, creating a resource hub with critical technology, unique offers and services, and educational materials to support organizations serving Ukraine and refugees affected by the war.

Hive Mind, TechSoup's online learning home for digital activists, became a thriving space for sharing strategies, courses, and webinars, specifically to stop Russian disinformation. OPORA activated a website for reporting war crimes, information that has been used in testimony before the U.S. Congress. TechSoup Europe shared courses and technology resources from TechSoup partners, including donated and discounted security, fundraising, collaboration, and skill-building tools to support NGOs, civil society activists, and refugees affected by the war.

We had also already established the groundwork for a Civil Society Security Strengthening Initiative, and we are grateful for initial support from Okta, Zendesk, and more. The initiative focuses on strengthening the security of the smallest and most vulnerable nonprofits that are often underserved through traditional tech providers, starting in Central and Eastern Europe and expanding globally.

The NGOsource program also acted swiftly to support grantmakers and their partners on the ground in the region in multiple ways. The program waived expedited fees on all equivalency determinations (EDs) going to organizations in or supporting Ukraine. The NGOsource website posted live updates on organizations in the repository that support Ukraine (with their express consent). NGOsource developed a rapid-response due diligence mechanism for any kind of funder looking to support organizations in Ukraine.

TechSoup Africa

TechSoup Africa includes four local TechSoup Global Network partners that have supported various civil society organizations (CSOs) across Africa throughout the pandemic. Partners educate CSOs' digital transformation and cloud-based systems.

Based in Kenya, KCDF supports local community development initiatives through grants and capacity-building programs and shares technology solutions in six countries.

Based in Ghana, WACSI serves 17 countries and reinforces the capacity development of civil society in West Africa through knowledge management and policy advocacy.

KCDF and WACSI have become leaders in advocating for more locally driven philanthropy. WACSI is one of the founding leaders of the #Shiftthepower movement. WACSI recently launched a resource hub that includes training and speakers from across West Africa with the theme "Strengthening Civil Society Capacity and resilience to expand Civic Space and Democratic Consolidation in West Africa." The launch event was attended by more than 120 delegates and was streamed online.

Phambano Technology Development Centre, based in South Africa, is a mission-driven organization that provides sustainable technology solutions to CSOs across Southern Africa. This past fiscal year, Phambano initiated a virtual four-part series, "Building a Culture of Innovation," which aims to equip Southern Africa nonprofits with tools to make the world a better place by using AWS technology.

Professional Development Foundation (PDF) focuses on empowering youth and underprivileged communities across Egypt.

The TSGN partners in Africa launched new services, such as cloud migration, reaching more than 60 organizations. They implemented an assessment for a new framework for the due diligence process called STEP. The partners also reached more people through live educational online events than ever before.

TechSoup Americas

The six network partners that make up TechSoup Americas have delivered more than US$7.4 billion worth of technology donations and discounts to nonprofits since inception. The partners are ATN en Brasil, CDI Chile, Cemefi en México, Centro de Innovación Social en Canadá, MAKAIA (Colombia), and TechSoup, the leader and founder of the TechSoup Global Network. In fiscal year 2022, over 816,000 nonprofits in 52 countries and territories received mission-critical technology solutions and grants through TSGN.

TechSoup Americas partners continued to implement regional marketing and educational efforts to teach nonprofits the benefits of digital transformation. Partners shared TechSoup Courses in English, Spanish, and Portuguese. Americas TSGN partners delivered a record number of cloud solutions webinars, designed and shared educational tech tips videos, and held regional workshops, such as My first Power BI Dashboard, and Getting Started with Power Automate, to invite beginners into learning how to analyze business insights and introduce automation. In addition, partners helped launch and pilot a new cybersecurity service to help nonprofits understand their cloud security environment, manage their own admin center without internal tech expertise, and implement advanced configurations to increase their cybersecurity score and data protection.

In addition, Cemefi in Mexico launched the House of Philanthropy and Corporate Social Responsibility. The new building in Mexico City will host partners in philanthropy and civil society working on issues across the social sector. It will be a shared center for philanthropy and civil society organizations, a citizen space that aims to encourage collaboration, and an incubator for projects with multiple stakeholders.

COVID Recovery Fund in Asia-Pacific

TechSoup Asia-Pacific is comprised of TechSoup Global Network partners Connecting Up, Hong Kong Council of Social Service, Japan NPO Center, Kitabisa, Nasscom Foundation, NonProfit Incubator, NPO IT Support Center, Yayasan Salam, and TechSoup who served more than 110,000 NGOs in 30 countries and territories in fiscal year 2022.

In early 2021, both the Philippines and Indonesia struggled in their efforts to contain the spread of COVID-19, becoming two of the most affected countries across Southeast Asia. As the cases grew rapidly, livelihoods also worsened. Nonprofits in Indonesia and the Philippines found themselves in a precarious situation of having to serve more and more communities with depreciating resources.

To support the nonprofits in these communities, TechSoup started the COVID Recovery Fund in Indonesia and the Philippines with TechSoup’s digital resilience program as well as products and services provided by TechSoup and its global partners. The grant was made available to nonprofits that delivered crucial services such as mental health services, employment assistance, and food banks, for example.

As the fund closed in April 2022, TechSoup was able to support five nonprofits in Indonesia and the Philippines to receive a cumulative package of nearly US$61,500 worth of assistance to help them transform their operations, become more operationally resilient, and ultimately adjust to the challenges of working remotely. Among those supported, the grant was predominantly used to secure improved hardware, support the costs of relevant cloud subscriptions, and upgrade Internet connectivity packages, particularly for beneficiaries that operated in remote communities.

TECHSOUP CONNECT

TechSoup's global network of volunteer-led nonprofit tech meetups brings live educational support to grassroots nonprofits globally. Attendees of these free community events discover what technology is available to them and learn to implement technology solutions at their organizations. By supporting grassroots volunteer trainers, TechSoup Connect provides hands-on guidance and mentorship to nonprofit leaders in 45 cities across 32 countries.

TechSoup Connect is making an impact. We know that more than 75 percent of attendees have shared knowledge gained from an event. And, attendees report that membership in the community helps them make better IT decisions, increase productivity, and make connections to develop their careers.

TechSoup Courses

The TechSoup Courses program provides self-paced, online skills training to nonprofit staff and volunteers. We offer engaging and impactful training that boosts digital capabilities and is contextualized to nonprofit challenges.

In fiscal 2022, TechSoup evaluated the impact of our training on nonprofit staff and volunteers and how it related to their effectiveness at work. We also increased the range of training topics and added more cohort-based training for changemakers to come together and learn. We added 30 new courses to the program, bringing the total number of courses to 218 (a 16 percent increase in the number of available courses). Learners took over 30,000 courses this year. This includes 350 participants in cohort-based learnings on topics ranging from fundraising to digital transformation planning. More than 90 percent of learners demonstrated an increased use of technology and increased effectiveness at work, according to the impact evaluation, even several months after taking the courses.

The program currently serves over 75,000 learners in 180 countries and territories in six languages. Also, the TechSoup Global Network launched courses in two new languages — Arabic and Romanian — in addition to adding new courses in Spanish, French, and Portuguese.

TechSoup Europe

The TechSoup Global Network members that make up TechSoup Europe have delivered more than US$4.2 billion worth of technology donations and discounts to nonprofits over time.

The European partners include Allianssi, Asociatia TechSoup, Charity Digital, Sivil Toplumun Gelişimi Merkezi, ENCLUDE, ENTRAJUDA, Haus des Stiftens gGmbH, TechSoup Spain, Impact Hub Athens, Masta, Metamorphosis Foundation, MISSS (Youth Information and Counseling Center in Slovenia), Fundraising Verband Austria, Frivilligcentre & Selvhjælp Danmark (FRISE), Frivillighet Norge, Nonprofit Információs és Oktató Központ Alapítvány (NIOK), Pontis Foundation, SocialTechno impresa sociale Srl, SOCIALware asbl, Teplitsa, Les Ateliers du Bocage, The GURT Resource Center, VIA Association, Workshop for Civic Initiatives Foundation, and Fundacja TechSoup.

It's been another challenging year for civil society in Europe. Civil society organizations stepped up for their communities, responding as always to local needs and continuing efforts to mitigate the consequences of the COVID-19 pandemic. This year was also dominated by Russia's invasion of Ukraine and the resulting refugee crisis.Learn more about how TechSoup and partners supported civil society in and around Ukraine .

To address misinformation and build an international learning community of practice, TechSoup Europe continued to grow Hive Mind, an online space for digital activists in Central and Eastern Europe with recent expansion to additional geographies. With Hive Mind, we put our hopes in building community and online learning spaces among CSO professionals, activists, and educators to support democratic values in various corners of the world.

And for the fifth year in a row, TechSoup Europe introduced children and young people to technology and coding through Meet and Code. Thanks to SAP and the German Federal Ministry of the Interior, Construction and Community (BMI), Meet and Code reached nearly 32,000 young people in 35 countries by providing grants for 1,460 events.

TechSoup Middle East

TechSoup Middle East includes two of the most recent local TechSoup Global Network partners: TechTrans in Saudi Arabia and Rashi Foundation in Israel. They serve more than 4,600 local community organizations across 20 countries and territories, facilitating the distribution of $US12.5 million in technology solutions to nonprofits.

Over the last year, TechSoup offerings have expanded through the region and engagement with the nonprofits has increased through the launch of TechSoup Courses in Arabic, the expansion of the live event and webinar program in Saudi Arabia, and the launch and growth of two locally driven Israeli programs.

Rashi Foundation facilitated an expansion of the Wix website development offer to 14 countries worldwide, in addition to launching a new e-commerce product. Rashi Foundation also drove the launch of Fiverr, a freelance marketplace, for Israeli nonprofits.

TechSoup Courses launched 16 courses in Arabic on a new learning platform. It was made possible through the collaboration of TechTrans in Saudi Arabia, Professional Development Foundation, in Egypt, TechSoup, and Microsoft. For the first time, educational content on products such as Excel were made available in Arabic. The partners held a launch event online in November 2021 with more than 500 participants.

The courses feature skill-building content for Microsoft products made available in Arabic for the first time. They are specifically designed for nonprofit organizations and change makers across the entire learning spectrum — from beginner to advanced. Since the launch, there have been more than 350 enrollments in Arabic courses. Three-quarters of learners are enrolled in eight or more courses.

Over the past fiscal year, TechTrans also expanded its webinar program with over 500 live attendees and each webinar had, ,900 recording views, on average. For example, a webinar called Data Analysis with Power BI benefited over 800 live attendees, with nearly 2,400 views of the recording.

TechSoup Solutions and Services

TechSoup helps organizations assess their technology needs and choose and implement the appropriate technology solutions so they can effectively adopt and use technology that will make them more digitally resilient and productive.

With an ever-growing range of services and support offers, we are helping thousands of organizations around the world with everything from basic systems setup to complex technology implementations and ongoing tech management. Our aim is to support both the smallest and under-resourced nonprofits as well as larger nonprofits with more sophisticated technology needs.

To support the smallest nonprofits, we have a variety of low-cost "micro-services" like general troubleshooting help, software installation support, licensing advice, website and digital marketing consultations. These help nonprofits tackle specific problems quickly and affordably. For organizations transforming their technology stack, we offer consultation, implementation, and migration services for Microsoft 365, Google Workspace, Google Ads, HubSpot, websites, and many others, as well as ongoing support to manage systems and processes so nonprofit staff can focus on their mission. Our Digital Resilience Program brings funding to nonprofits needing assistance with getting started on their digital transformation journey by assessing their needs, establishing technology roadmaps, and funding to support the most immediate technology gaps.

In FY 2022, we supported over 15,000 nonprofits around the world through the network or through our five global regional centers with direct services. Additionally, we supported more than 100 organizations in five countries through the Digital Resilience Program, funding the adoption of new hardware, software, and other services to kick-start their digital transformation.

Twilio

In fiscal year 2022, TechSoup expanded its relationship with Twilio to support Twilio.org, the company’s social impact arm, making it easier and faster for nonprofit organizations to access product credits and discounts. Twilio.org provides more than 8,000 nonprofits with digital engagement technology and financial resources to reach more than half a billion people a year.

We also collaborated with Twilio.org to show the ways that digital engagement technology can enable organizations to expand their reach and scale their missions. This included members of the Twilio team presenting at a TechSoup Public Good App House event, and, and a separate webinar featuring Twilio.org’s new report on the State of Nonprofit Digital Engagement.